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Getting Started in Your Online Course

You can access Blackboard, Cayuga's online learning network, by visiting Please note the prefix "www." is not used for this website. You also may want to bookmark this site instead of accessing it through Cayuga's main website.

The Open SUNY Help Desk phone number is 1-800-875-6269 and is available 7 days a week. They can help with login questions for new or returning students. When you log in to Cayuga's Blackboard website please read the messages on the right-side column of the screen for news and general information.

Please check your schedule on myCayuga to verify start dates before you call the college regarding missing courses on Blackboard. If a course vanishes on Blackboard the most common cause is that you have been dropped at the Registrar's office due to non-payment of a bill. Please check your myCayuga account if you do not see your course for start dates.

Your Blackboard user name and password is the same as your Cayuga username and password for login to computers or email.

You can look this up in myCayuga by logging in and clicking the "Student Tab", "My Student Tools", "My Student Information" and then "View My Credentials" links.

Your password is case sensitive. When you log in for the first time, your Blackboard password will be either your original Cayuga password (provided to you in your password letter) or your changed Cayuga password (if you have updated it).

If you drop or add a course, your homepage will automatically change by 8 PM of that day to reflect your new schedule. If a change appears in your course list that you did not request, please call the Registrar's office at 315-255-1743 ext 2217.


Browser Compatibility

The Blackboard system may encounter technical problems with Internet Explorer 6.x for Windows. We recommend that you download and use either:


Blackboard for Mobile Devices

If you have an eligible smartphone, you can now use it to access My Grades, Lessons, Discussions, and more using the Blackboard Mobile™ Learn application. Click here for more details and download links.


Technical help

If you need help getting into your course, sending assignments, requesting a password or with other technical issues, contact the Open SUNY HelpDesk at 1-800-875-6269 during the following hours (Eastern time), or visit their support website at

Monday - Thursday 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Saturday 1:00 p.m. - 5:00 p.m.
Sunday 1:00 p.m. - 9:00 p.m.


Accommodations for Students with Disabilities

Requests for accommodations in online classes must be made through the Office of Accessibility Resources. Please make requests before the start of the course so accommodations will be in place when needed. Implementing online accommodations may take up to 2 weeks. Be prepared to provide documentation of your disability. See the documentation guidelines webpage for more information. View their website for contact information.


Textbooks and supplies

It is your responsibility to get the required textbooks and materials before your course starts. Your course description on the SLN website will provide information on the required textbooks and materials, as well as information about the College bookstore, under the “Book Info” link. You can visit Cayuga's bookstore at either the Fulton or Auburn campus (for online courses, check to make sure the campus store has your textbooks in stock), or you can phone your order to the bookstore and have it shipped to you. You can buy your textbooks from other sources, but it is your responsibility to get the right titles and editions. Failure to obtain correct textbooks or materials will not entitle you to a refund of tuition if you drop the course, nor does the College or faculty have any responsibility to assist you with these materials.


Attendance Policy

Attendance in an online course is defined as an active post or submission within the course including discussions, written assignments and tests. This standard will be used to determine all attendance issues, including but not limited to, never having attended reports, last date of attendance, and involuntary withdrawal from a course due to lack of attendance.


Other questions?

For further details, please read Credit Courses Online - FAQ. You can also contact Brandon Davis-Shannon in the Academic Programs Office at 315-255-1792 x 2498.